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A greater understanding of family reactions to acute grief and how to support them;

Techniques to communicate with families including guidance on appropriate language, terminology, tone and body language

Skills for sensitively communicating with families to provide them with factual information about donation that will empower them for informed decision-making

Skills to plan family conversations about donation as a team including the agreement of roles, responsibilities and information gathering before the conversation;

Theoretical knowledge and understanding of the acute grief experienced by families